For each order placed, by estimation it takes 6-7 days to arrive.
Order Processing Flowchart

TO PAY STATUS

Once order placed, it will be in "Pending" status and your order will be proceed to packing stage.

 

READY TO SHIP STATUS

Processing & Packing

Order placed on Mon-Fri : 1-2 days packing
Order placed on Sat-Sun : 3-4 days packing

 

SHIPPED STATUS

3rd Party Logistic

Once courier pickup, estimation of delivery within 2-4 days. (Subject to their delivery arrangement)

 

SHIPPED STATUS (Self Tracking)

  • Login to our page (My Account)
  • Click "My Order"
  • Click "To Ship"
  • Click the Tracking Button

 

COMPLETED STATUS

Once parcel is delivered, you will noticed "Delivered" status updated.

 

CHECKING STATUS

Situation 1
To verify all the shipping label is under your name, otherwise, contact us with photo evidence for immediate investigation. (As early as possible is highly-recommended)

Situation 2
If found any damage to the parcel received, inform us within 2 days and provide photo evidence for immediate investigation. (As early as possible is highly-recommended)

*HIGHLY RECOMMENDED to take photo immediately after received parcel BEFORE unbox*

 

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Website : http://www.ttf.com.my
Webstore: https://www.ttfrack.com

Tel : 03 6091 8800
Fax : 03 6091 3300
Email : elaine@ttfgroup.com / ttf@ttfgroup.com

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