Q. How to perform a purchase on the site?
To perform a purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
TTFRACK.COM offers various kind of Payment Methods as shown below :-
1. Credit Card
Via eGHL (Visa or Mastercard / Internet Banking)
2. Bank Transfer
Bank : Hong Leong Bank
Bank Account : 02800070386
Account Name : TTF MARKETING HOLDINGS SDN BHD
After you made the payment, please send us the payment remittance advice or the payment details :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : firstname.lastname@example.org or fax it to us at 03-6091 3300.
Note: Your purchased products will not be delivered until we have this confirmation.
3. Touch 'n Go eWallet
Company name : TTF MARKETING HOLDINGS SDN BHD
Upon checkout, click "Place Your Order" and a QR Code will appear, kindly scan and key in respective amount of your order and proceed.
After payment done, kindly update receipts by clicking the "Upload Receipts" button or email to email@example.com & indicate order number and name.
Note : Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Order cancellation after payment made or in shipping or shipped is not allowed.
Q. For PRE-ORDER item, how long it takes to prepare and ship out?
Please kindly contact our customer service at facebook messenger chat/whatsapp to check as different item might required different leadtime.
Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA (MYR).
Q. How long does the delivery usually takes?
Delivery usually will takes about 3 working days to 5 working days.
Q. I still have doubts!
Sorry that we're unable to clear your doubts. Please kindly send us a message via Facebook Messenger or send us an email to email@example.com for us to clear your doubts.